Order Cancellations

• Before Dispatch: If you wish to cancel your order, you may do so at any time before the order has been dispatched. Please contact our customer service team immediately to process the cancellation. A full refund will be issued to your original payment method.
• After Dispatch: Once an order has been dispatched, it cannot be canceled.

Refund Policy

• Customs or Shipping Issues: If your order is returned to us due to issues with customs or shipping to your specified address, we will offer a full refund or re-dispatch the order at no additional shipping cost. This policy applies only to returns caused by customs or shipping problems.
• Non-Customs/Shipping Returns: Refunds will not be issued for orders returned due to reasons not specified in our policy. We recommend closely monitoring your parcel’s progress to avoid such situations.
• Import Restrictions: No refunds will be provided for orders sent to countries where importing medications requires additional documentation or permits from customs. Customers are responsible for supplying all necessary documents to facilitate shipment clearance.

Prescription Medications

• Non-Returnable Items: As per pharmaceutical regulations, once prescription and non-prescription medications have been dispensed, they cannot be returned under any circumstances. Prescription drugs are non-returnable.
• Product Replacement: If you experience any adverse effects from a medication or need to change the product, please consult your healthcare provider. A replacement product of the same brand or dosage form can be provided only with a written recommendation from your physician, and no additional charges will apply.

Missed Deliveries

• Return to Sender: If you miss a delivery and the parcel is returned to us by your local postal service, additional shipping charges will apply for resending the parcel to the same address.

Disposal of Returned Items

• FDA Compliance: All returned prescription items will be securely disposed of in accordance with FDA regulations, ensuring compliance with safety and legal standards.

For any additional inquiries or information, please don’t hesitate to reach us at our toll-free number: +1-833-372-9039

You can also get in touch with us via email at support@alldaydrugs.com